We have free standard US shipping on orders over $100
Our biggest & kindest sale also happens to be our busiest!
We’re currently experiencing a high volume of orders & shipping may be delayed. Rest assured, we’re working hard to dispatch your order as soon as possible, whilst looking out for the health & safety of our team members.
During November and December, arrival times to your address may be extended due to the increase in parcels during the holiday season. Please allow an additional four to five business days for the parcel to arrive.
Thank you for your patience.
||$8.95 free over $100
||2 business days
||see table below
||same day on orders placed before 2pm EST Monday - Friday
||2 business days
Time to home varies by State. Please refer to the chart below for the relevant region.
|2 - 4 days
||3 - 5 days
||5 - 8 days
* Saturday, Sunday, and public holidays are not considered business days for orders processing. Please note embroidery takes an additional 5 - 7 days to complete.
** Orders to non-mainland US (Alaska, Hawaii and Puerto Rico) will have a $25 shipping fee and do not qualify for free shipping or expedited services.
Returns to MORI are charged a shipping rate calculated by our chosen Courier which will be deducted from your refund.
To return an item please email our Customer Care team at email@example.com within 30 days of receiving your parcel. Provide your order number and, the items you would like to return.
MORI cannot accept returns for refund on Underwear due to hygiene reasons. Face Masks are non-returnable for public health reasons. Nor can we accept back personalised garments.
All items must be returned new, unused and in original MORI packaging (excluding gift packaged items) Any item which does not meet this requirement will be returned to the purchaser.
If you are not the original purchasers (it was a gift) a gift card will be issued to the email address of your choosing for the value paid.
MORI can only accept back whole items, please note sets, multipacks etc are considered one and cannot be partially returned.
Returns that do not meet our policy may not be accepted and will be sent back to the customer.
Make sure you obtain proof of postage for your return package - Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched.
Once received by our warehouse, returned items are processed within 10-15 working days.