FAQs

General

  • What if I have two discount codes?

    That’s great! You are more than welcome to use both offers, but please note that you can only apply one discount/promotion per order, and many of our codes cannot be used on sale or discounted items. If you enter multiple discount codes, the last one entered will be applied and any prior codes entered will be disregarded. Please double check your order confirmation to make sure that that offer you wish to receive has been applied next to "discounts" in your order summary. To see our full terms and conditions, please click here .

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  • Has my discount code been applied to my order?

    To double check your discount code has been applied to your order please check your order confirmation, which is sent to the email you used to checkout, and see if your discount code is listed next to "discounts".
  • How do I apply a Discount Code to my order?

    We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with purchase. Please be aware you can only apply one discount/promotion per order.

    To use a discount code on your order first add the product(s) you would like to purchase to your bag and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "Apply".

    To confirm your discount was applied please double check your order confirmation and make sure that your offer is displayed next to "discounts". If you apply a monetary discount the amount will automatically be deducted from your order total. If you are adding an offer for a free gift with purchase no additional product will be added to your cart, but the discount MUST be displayed to receive your free gift with your purchase.

    If you are using a mobile device please select "Show order summary" which will then display a discount text field for you to enter your code.

    If paying with a 3rd party (eg. Paypal) please make sure your offer is applied before continuing to the 3rd party platform to complete payment.

  • What if my items are damaged or incorrect?

    If you have received a damaged or incorrect item, contact our customer support team at hello@babymori.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.
  • How much does delivery cost? Do you deliver worldwide?

    We have free standard US shipping on orders over $100

    Service Cost** Processing time*
    Standard $8.95 free over $100 up to 48 hours

     

    To see our expected delivery times, please see our Shipping and Returns page. 

    REGION 1

    REGION 2

    REGION 3

    2 - 4 days 3 - 5 days 5 - 8 days

    Connecticut

    Delaware

    Indiana

    Kentucky

    Maine

    Maryland

    Massachusetts

    Michigan

    New Hampshire

    New Jersey

    New York

    North Carolina

    Ohio

    Pennsylvania

    Rhode Island

    South Carolina

    Vermont

    Virginia

    West Virginia

    Alabama

    Arkansas

    Florida

    Georgia

    Illinois

    Iowa

    Kansas

    Louisiana

    Minnesota

    Mississippi

    Missouri

    Oklahoma

    Tennessee

    Texas

    Wisconsin

    Arizona

    Colorado

    Idaho

    Montana

    Nebraska

    Nevada

    New Mexico

    North Dakota

    Northern California

    Oregon

    South Dakota

    Southern California

    Utah

    Washington

    Wyoming

     

    * Saturday, Sunday, and public holidays are not considered business days for orders processing. Please note embroidery takes an additional 5 - 7 days to complete.

    ** Orders to non-mainland US (Alaska, Hawaii and Puerto Rico) will have a $25 shipping fee and do not qualify for free shipping or expedited services.

  • Why has the URL changed?

    We’ve changed our URL to us.babymori.com to align with our global site ‘babymori.com’. This won’t have any impact on your experience shopping with us. We just wanted to unify our sites to all sit under the same branding and name.

Parents need to know

  • Are your products in compliance with testing standards?

    Yes. All chemical and hazardous materials testing has been outsourced and is in compliance with US safety standards. Our 100% organic products are GOTS certified and our signature bamboo and organic cotton fabric is OCS certified. We use factories that are of Oeko-Tex100 standard, which means products are Oeko-Tex 100 Class 1 Baby certified free from any harmful chemicals or substances.
  • How to care for your baby clothes?

    MORI clothing is really easy to care for. You can machine wash them at 86°F and can tumble dry MORI clothing at the lowest temperature. For the best results, we recommend line drying to maintain the softness.

    To maintain our garments’ integrity, wash with similar colors and avoid washing with towels and other rougher items.

    For more information on our signature fabric, why not check out read this helpful article, “the story of our Signature fabric".

  • What makes MORI the perfect baby essentials?

    All of our products are designed in the UK by our talented product team. They use their expertise to create pieces with innovative features that make parenting simpler.

    We craft exceptionally high-quality products designed using materials that help regulate a baby's temperature by keeping them warm through winter and cool through summer. Why? Because we believe in making sure your little one is always safe and comfortable. 



  • What size will best suit my child?

    Our sizing match the industry standard and fit comfortably and with ease.

    For your convenience, on each product there is a link to our size chart, but if you have any questions about a particular product you can message our Customer Service on hello@babymori.com.

  • Car seat and padded product safety information

    The American Academy advises of Pediatrics (AAP) that babies should not wear padded/bulky clothing or sleeping sacks whilst in a car seat for safety purposes. You can keep your baby warm in the car by adjusting the temperature or placing a blanket over the straps once they are harnessed in.  

     For more information and advice please see the AAP article.

Policies

  • Placing an order

    Shopping on our MORI website is super simple. You can browse our collections by hovering over the menu at the top of the main page.

    Once you have found an item you love, simply choose your favorite color and the size prefered. A little window will pop up on the right hand side, confirming the items you have added to your basket. You can choose to continue shopping, or proceed straight to the checkout.

    If you would like us to gift wrap your items, please click on this option and let us know if you would like to include a gift message as well.

    Please confirm the items you would like to purchase and click on "continue to checkout".

    Enter your shipping and billing address details on the next page and if you have a discount code, do not forget to enter this on the right hand side, and click 'Apply'.

    Please note, only one discount/promotion per order applies. If you try to apply two discounts/promotions, our system will automatically select the best deal and apply this to your order.

    If you are happy with everything, click on the "continue to the payment method" button and enter your payment details.

    Simply finish placing your order by clicking on the "complete order" button.

    Once you have placed your order, you will receive an automated confirmation email from us! Please check your junk/spam folders in case the email snuck in there.

    If you have any questions, or something went wrong, please let us know by contacting our customer care at hello@babymori.com

  • Payments

    We accept Visa, MasterCard and American Express cards.

    You can also choose to pay with PayPal, as well as Amazon Pay. When selecting this option at checkout, you will be directed to the PayPal or Amazon site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to the MORI website. If you choose this payment option, please be sure to double check your shipping address.

    All payments are charged in USD. 

  • Fulfilment

    We fully appreciate that you would like your order as soon as possible. Like all online retailers, we are working hard to remain open and serve our loyal customers.

    For the safety of our warehouse staff in New Jersey USA, MORI has introduced strict social distancing, a one-way system and regular cleaning of equipment.

    MORI aims to dispatch all orders in 48- 72 working hours or 5-7 working days for personalized items.

    This can be further delayed during peak trading times such as seasonal sales or promotions and local disruption out of MORI’s control.

    If you have not received your shipping confirmation within 72 business hours, please contact hello@babymori.com

  • Shipping

    To see our expected delivery times, please see our Shipping and Returns page. 

  • Returns/Exchanges

    To see our expected delivery times, please see our Shipping and Returns page. 

     

  • Gift Cards

    We offer virtual gift cards for the value of $10, $25, $50 and $100.

    The gift card code gets sent straight to your email address and it contains the details on how to redeem it.

    If you experience any issues, please contact our customer care team at hello@babymori.com

  • Contact us

    If you need to talk to a member of our team, please either fill out the “If you have any questions?”  form below or see our Contact Us page.

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