returns

Returns costs are calculated by our chosen courier, which will be deducted from your refund. (Excluding Porte Rico, and US territories which will have to pay for their own return.)
We ask that all items be returned to us within 30 days of your order being delivered in perfect saleable condition with tags attached. Please ensure you obtain proof of postage for your return package.
All items must be returned new, unused and in original MORI packaging (excluding gift packaged items).
If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.
MORI can only accept back whole items. Please note, sets, multipacks etc are considered one and cannot be partially returned.
To ensure we handle every return with fairness, we cannot accept a return or exchange for the following items: Underwear,Face masks,Personalized products, (unless a manufacturing fault).
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Once received by our warehouse, returned items are processed within 10-15 working days.
Please note delivery fees are non-refundable
FAQs
Where is my returns label?
What if my items are damaged or incorrect?
Do you offer Exchanges?
How do I return an item from an order?

For information regarding shipping and FAQs, please see here.