FAQs
General
How can I contact customer services?
Our customer service team is happy to answer any question you may have. Please don’t hesitate to email us at hello@babymori.com.
What if my items are damaged or incorrect?
If you have received a damaged or incorrect item, contact our customer support team at hello@babymori.com with a photo of the damaged, or the incorrectly shipped product, as well as your order number and we will get back to you and send a replacement product asap.
What is your returns policy?
We understand that sometimes products need to be returned. You may return any product ordered from the MORI website within 30 calendar days after the date of shipment. The item must be in its original packaging, unworn, unwashed and undamaged and accompanied by the corresponding confirmation email.
Please note personalised products are non-returnable unless there is a product default.
What if I need to change my order?
If you need to cancel or change the destination or contents, please email our fulfilment team at hello@babymori.com and we will get back to you straight away.
How much does delivery cost? Do you deliver worldwide?
Good news, we deliver to most of the world. Outlined below are our shipping costs and estimated delivery time per country.
UK Shipments
| Order value | Shipping cost | Estimated delivery time |
|---|---|---|
| Up to £30 | Standard untracked £4.95 | 2-3 business day |
| Over £45 | FREE tracked | 2-3 business day |
| Any | Next day delivery guaranteed £6.95 | Next day |
EU Shipments
| Order value | Shipping cost | Estimated delivery time |
|---|---|---|
| Any | Standard untracked £7.50 | 5-7 business days |
| Between £80-£150 | Tracked £17 | 2-5 business day |
| Over £150 | FREE delivery tracked | 2-5 business days |
US Shipments
| Order value | Shipping cost | Estimated delivery time |
|---|---|---|
| Up to £80 | Standard untracked: £10, Tracked: £17 | 5-10 business days |
| Between £80-£150 | Tracked: £17 | 2-5 business days |
| Over £150 | FREE tracked shipping | 2-5 business days |
Rest of the world
| Order value | Shipping cost | Estimated delivery time |
|---|---|---|
| Up to £275 | Tracked: £25 | 5-10 business days |
| Over £275 | FREE tracked shipping | 5-10 business days |
How long will my order take to arrive?
Once fulfilled, standard untracked UK shipments take approximately 2-3 business days, untracked standard EU shipments take 5 to 7 business days. We also offer a tracked next day guaranteed delivery in the UK for £6.95. Our tracked services to the EU and US typically take 2-5 business days from the date of dispatch to arrive. Tracked shipping to the rest of the world can take between 5-10 business days.
Parents need to know
Can there be a difference in colour between the product photograph on the website and the actual product?
Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact our Customer Service team.
How to care for your baby clothes?
MORI clothing are really easy to care for. You can machine wash them warm (40℃) and tumble dry low or save energy and wash at 30℃. To maintain our garments’ integrity, wash with similar colours and avoid washing with towels and other rougher items.
What size will best suit my child?
Our sizing matches the industry standard and fit comfortably and with ease. For your convenience, on each product there is a link to our size chart on each product page.
What makes MORI the perfect baby essentials?
MORI baby essentials are crafted from carefully selected ultra-soft fabrics with intelligently considered detailing. Our garments are made using naturally thermal-regulating bamboo, working to keep your baby warmer in winter and cool in summer.
Discount Codes
How do I apply a Discount Code to my order?
We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with your purchase. Please be aware you can only apply ONE OFFER PER ORDER.
To use a discount on your order first add the product(s) you would like to purchase to your cart and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "apply".
To confirm your discount was applied please double check your order confirmation and make sure that your offer is displayed next to "discounts". If you apply a monetary discount the amount will automatically be deducted from your order total. If you are adding an offer for a free gift with purchase no additional product will be added to your cart, but the discount MUST be displayed to receive your free gift with your purchase.
If you are using a mobile device, please select "Show order summary" which will then display a discount text field for you to enter your code.
If paying with a 3rd party (eg. Paypal) please make sure you offer is applied before continuing to the 3rd party platform to complete payment.
Has my discount code been applied to my order?
To double check your discount code has been applied to your order please check your order confirmation, which is sent to the email you used to checkout, and see if your discount code is listed next to "discounts".
How many Promotions/Discounts can you apply to an order?
We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with purchase.
Please be aware you can only apply one discount/promotion per order. If you enter multiple discount codes or a discount code on top of a promotional offer, the last one entered will be applied, and any prior codes or discounts applied will be disregarded.
Please double-check your order confirmation to make sure that that offer you wish to has been applied next to "discounts" in your order summary. See our full terms and conditions , here.