shipping and returns
FREE Standard US shipping on orders over $100.
|Service||Cost**||Processing time*||Shipping time|
$8.95 free over $100
2 business days
see table below
standard delivery is no longer guaranteed for Christmas.
same day for orders placed before 2pm
2 business days for orders placed before 2pm
Time to home varies by State. Please refer to the chart below for the relevant region.
2 - 4 days
3 - 5 days
5 - 8 days
* Saturday, Sunday, and public holidays are not considered business days for orders processing. Please note embroidery takes an additional 5 - 7 days to complete.
** Orders to non-mainland US (Alaska, Hawaii and Puerto Rico) will have a $25 shipping fee and do not qualify for free shipping or expedited services.
Any orders purchased between December 6th and December 24th 2021, can be returned for a refund up to January 31st 2022.
Returns to MORI are charged a shipping rate calculated by our chosen Courier which will be deducted from your refund.
To return an item please email our Customer Care team at firstname.lastname@example.org and provide your order number and, the items you would like to return.
MORI cannot accept returns for refunds on Underwear due to hygiene reasons. Face Masks are non-returnable for public health reasons. Nor can we accept back personalised garments.
All items must be returned new, unused and in original MORI packaging (excluding gift packaged items) Any item which does not meet this requirement will be returned to the purchaser.
If you are not the original purchaser (it was a gift) a gift card will be issued to the email address of your choosing for the value paid.
MORI can only accept back whole items, please note sets, multipacks etc are considered one and cannot be partially returned.
Returns that do not meet our policy may not be accepted and will be sent back to the customer.
Make sure you obtain proof of postage for your return package - Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched.
Once received by our warehouse, returned items are processed within 10-15 working days.